Word is the de-facto standard for law firms. Yet, it doesn’t fully meet the unique needs of the legal industry, so lawyers find clever ways to make Word-based workflows more efficient—sometimes with unintended document-related challenges and consequences.
This starts with the common habit of reusing an old document, which is by far the most efficient drafting approach. Add in the complexities associated with collaboration, less than expert Word skills, multiple document contributors, various file formats, as well as problematic third-party compare solutions, and the troubles escalate.
On complex matters with tight deadlines and reduced support staff, the result is often an unstable document with inconsistent formatting, which makes it difficult to consume electronically—or otherwise. When that document is presented to a client, the quality image the firm wants to portray may now be viewed negatively and the client may in turn ask for document production time to be discounted or even terminate the law firm. In fact, a recent ALM Legal Intelligence survey revealed that 51% of clients have terminated a law firm due to sub-par document quality or delivery.
Using DocXtools, law firms can maintain a high level of client satisfaction by ensuring safe document reuse and quick turnaround of problematic or poorly formatted documents, as well as supporting a more effective means for collaborating and comparing documents.