Where, Oh Where is DocXtools?
Applies to: Word 2003, 2007 and DocXtools
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How to enable DocXtools when it’s not launching and not appearing in Word’s Disabled Items list
Sometimes, DocXtools fails to launch NOT because it appears on the Microsoft Word’s Disabled Items list, but rather because registry settings became disabled during a Word crash.
Troubleshooting the registry can be a daunting task, however, the instructions below should make it a easy for you to locate the DocXtools specific key.
- Make sure Word is closed.
- Go to Start>Run and type in “regedit” in the text box, then select OK.
- Then locate the HKEY_LOCAL_MACHINE key and then expand to the path “SOFTWARE\Microsoft\Office\Word\Addins\”.
You will notice towards the bottom of the Addins key, two keys called “zzD3Startup.Connect” and “zzD3Startup2007.Connect”
Note: The “zzD3Startup.Connect” key is for users that are using Word 2003 and the “zzD3Startup2007.Connect” key is for users that are using Word 2007. - Based on the version of Word you are using, click on the appropriate key (either “zzD3Startup.Connect” or “zzD3Startup2007.Connect”) and make sure that Load Behavior is set to “3” as shown below.
DocXtools LoadBehavior properly set to (3).
- DocXtools LoadBehavior properly set to (3).
- Re-launch Word to very if the disabled DocXtools items
have reappeared.
Read more about why Word places add-ins on its disabled items list.
If you are in need of additional support please contact The Solutions Center via e-mail at support@microsystems.com or by phone at 630.598.1100. Our team of product experts will be happy to assist you.
