Knowledge Partnership Customer Support

As a Knowledge Partnership Customer, you have several forms of support available to meet your document production challenges:

Microsystems' Knowledge Base

The Knowledge Base is an exclusive, online reference guide that offers tips and tricks on Microsystems products and Word. Organized by topic and tool, it imparts essential information on analysis, troubleshooting, and repair of documents.

Receive Priority Support by filling out and submitting one of our online forms:

Document Emergency Room

Available from 9:00am to 9:00pm eastern, the DocER service allows you to send in your problem Word documents and templates. Our in-house document experts diagnose the problem and send you back a solution. It's available at no charge to Knowledge Partnership customers.

Solutions Center Support Request

Use this form to:

   Get help with Microsoft Word
   Get help with any Microsystems product
   Report bugs/problems with a Microsystems product