The Document Emergency Room (DocER)

The Document Emergency Room (DocER) is a safety net for bad documents. The DocER team of experts has in-depth experience solving problems with Microsoft Word, WordPerfect and PDF documents, as well as template/macro packages.

How does the Document Emergency Room work?

After a document is sent to the DocER, the team analyzes and fixes the bad document and returns it, along with a report of the steps taken to address the problems. This occurs within a target turnaround time of two hours.

Typical document "emergencies" include:

• Migration difficulties to/from other versions of Word
• Numbering failures concerning outlines, single lists and/or bullets
• Formatting inconsistencies
• Comparison issues with DeltaView, Workshare Professional and native Word
• Printing problems
• Table Formatting problems

When is the DocER available?

E-Mail and phone support are available from 9 am-9 pm Eastern (2 pm-2 am GMT/BST) on normal business days. Additional support is available via e-mail from 4 am-9 am
Eastern (9 am-2 pm GMT/BST) on normal business days.

What is the workflow for using the DocER?

You can submit a document to the DocER specialists three ways:

1. E-mail the document/template and a description of the issues to .
2. Submit an online Document Emergency Room Request.
   
   
   • The DocER responds via e-mail recognizing our team of experts has received the document.
   • Within a targeted turnaround time of two hours, the DocER sends an e-mail back to the requestor including the solution/fixed document and a description of the issues found and how they were resolved.
   • Please note: You may need to restyle or re-apply numbering to the repaired document.
3. Call the DocER at 630.598.1100. Our team of document experts will be happy to assist you during our standard business hours.

If you are not yet a Microsystems client and are in need of emergency document repair, please contact our Sales Team or call 630.598.1100.